Who We Are

Next Level Agent Support (“we,” “us,” “our”) provides real estate support services, including transaction support, listing/admin support, onboarding support, and coaching services (collectively, “Services”). This Privacy Policy explains how we collect, use, and share information when you visit our website or contact us.

Information We Collect

Information you provide to us
We may collect your name, email address, phone number, company/team name (if provided), and any details you submit through our forms (messages, service requests, nominations, vendor submissions). If your website includes document upload, we may also collect files you choose to submit.

Information collected automatically
We may collect basic usage data such as device and browser information, pages viewed, time spent on the site, referring/exit pages, and approximate location (city/region level) based on IP address. We may also use cookies and similar technologies.

How We Use Your Information

We use information to respond to inquiries, provide requested Services, schedule calls, communicate with you, improve our website and content, maintain site security, prevent misuse, and comply with legal obligations. If you opt in, we may also send marketing communications.

How We Share Your Information

We do not sell your personal information. We may share information with trusted service providers that help us operate our website and business (such as scheduling, email, analytics, hosting, or CRM tools). We may also share information with professional advisors (legal/accounting) when needed, with authorities if required by law, or as part of a business reorganization, merger, or sale.

Data Retention

We keep personal information only as long as needed for legitimate business purposes, including providing Services, maintaining records, resolving disputes, and meeting legal requirements.

Cookies and Analytics

We may use cookies and analytics tools to understand how our website is used and to improve performance and user experience. You can control cookies through your browser settings. Some site features may not function properly if cookies are disabled.

Your Choices

Depending on where you live, you may have rights to request access, correction, or deletion of your personal information. You may also opt out of marketing emails at any time by using the unsubscribe link or contacting us.

Security

We use reasonable safeguards to protect information, but no method of transmission or storage is completely secure.

Third-Party Links

Our website may link to third-party websites (including nonprofit sites). We are not responsible for the privacy practices of third parties.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

Contact Us

If you have questions about this Privacy Policy or want to make a request, contact:

Next Level Agent Support

Email: [email protected]

Phone: +1 (904) 884-5782

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.